🔒 Privacy Policy Your Data, Our Promise

1. Information We Collect

We collect information to provide you with exceptional pet care services — from grooming appointments to boarding reservations and wellness plans. Categories include:

• Personal Identifiers: Full name, email address, phone number, home address, emergency contact details.
• Pet Information: Pet’s name, species, breed, age, medical history, vaccination records, behavioral notes, dietary restrictions.
• Transaction Data: Payment method details (securely processed via PCI-compliant partners), service history, and loyalty paw points.
• Technical Data: IP address, browser type, device identifiers when you interact with our website or booking system.
• Communication Preferences: Your choices regarding SMS, email newsletters, or promotional content about Iridescent events.

2. How We Use Your Information

Your data fuels our blue-sky mission — to deliver safe, joyful, and personalized care for your companions. We use information for:

• ✅ Scheduling and confirming grooming, boarding, daycare, and training sessions.
• ✅ Managing health and safety protocols (vaccination tracking, allergy alerts).
• ✅ Sending reminders, post-visit summaries, and birthday woofs (with your consent).
• ✅ Improving our atelier services, facility design, and client support.
• ✅ Processing payments securely and issuing refunds if needed.
• ✅ Complying with legal obligations, veterinary referrals, or emergency care coordination.

3. Legal Basis for Processing (GDPR Notice)

If you are located in the European Economic Area or UK, our processing relies on: (a) Contractual necessity to fulfill your booking; (b) Legitimate interests (e.g., improving services, fraud prevention); (c) Your explicit consent for marketing; (d) Compliance with legal obligations (animal welfare laws). You may withdraw consent anytime.

4. Sharing & Disclosure

We may share your information with:

• Veterinary Partners: In case of medical emergencies or pre-arranged wellness checks (only with your directive).
• Service Providers: Secure payment gateways, cloud storage, SMS notification platforms (all bound by data protection agreements).
• Legal Authorities: If required by law, court order, or to protect the safety of pets, staff, or the public.
• Business Transfers: In the unlikely event of merger or acquisition, you’ll receive notice before any transfer.

Third-party links on our website (e.g., booking widget, social media) have their own privacy policies. We encourage you to review them.

5. Data Security & Retention

We implement industry-standard safeguards: encryption, access controls, regular security audits, and employee training on privacy. Your data is stored on secure servers with 24/7 monitoring. We retain personal information as long as necessary to provide services, comply with tax/legal obligations (typically 7 years for transaction records), or resolve disputes. Pet medical records are kept for 5 years after the last visit to ensure continuity of care. You may request deletion anytime, subject to legal retention requirements.

6. Your Privacy Rights

Depending on your location (California, EU, Canada, etc.), you may have the following rights:

• 🔹 Access: Request a copy of your personal data we hold.
• 🔹 Correction: Update inaccurate or incomplete information.
• 🔹 Deletion: Ask us to erase your data (subject to exceptions like outstanding invoices).
• 🔹 Opt-Out: Stop marketing emails or SMS reminders — just click 'unsubscribe' or let us know.
• 🔹 Data Portability: Receive a machine-readable copy of your data.
• 🔹 Do Not Sell My Info (CCPA): Iridescent Paw Atelier does not sell personal information. However, California residents may request disclosure of any sharing for cross-context behavioral advertising — none occurs.

To exercise these rights, contact us at privacy@iridescentpaw.com or call +1 (888) 472-9264. We will respond within 30 days (or sooner if required). No discrimination for exercising rights — ever.

7. Children’s Privacy

Our services are directed toward pet owners and adult caregivers. We do not knowingly collect information from children under 13. If you believe a child has provided us with personal data, please contact us so we can delete it.

8. International Data Transfers

Iridescent Paw Atelier is based in the United States (Harmony Hills, CA). If you access our services from outside the US, your information may be transferred to and stored on US servers. We ensure appropriate safeguards such as Standard Contractual Clauses or equivalent protections for EU/UK residents.

9. Cookies & Tracking Technologies

Our website uses essential cookies for booking functionality, analytics (to understand how pet parents navigate), and preference cookies. For detailed information, please see our Cookies Policy. You can adjust cookie settings via browser controls.

10. Updates to This Privacy Policy

We may update this policy periodically to reflect new practices or regulatory changes. The “Last Updated” date at the top will change accordingly. Significant changes will be communicated via email or a visible notice on our website before they become effective. Your continued use of our services after updates indicates acceptance of the revised policy.

11. California Privacy Rights (CCPA/CPRA)

California residents have the right to request disclosure of categories and specific pieces of personal information collected, the business purpose, and any third parties with whom we share data. As noted, we do not sell personal information. To submit a verifiable request, please contact us via the details above. Authorized agents may submit requests with proper written permission.

12. Nevada Privacy Rights

Nevada residents may opt out of the sale of covered information. Since we do not sell data, this right is automatically respected. For any inquiries, please email privacy@iridescentpaw.com.

At Iridescent Paw Atelier, we treat every data point with the same tenderness we offer your furry family members. Your confidence fuels our blue tranquility & golden tail wags. Thank you for trusting us with what matters most. 💛💙